borGO Privacy Policy
Introduction
This Privacy Policy outlines borGO s.r.l. ("we", "our" or "the Company") practices with respect to information collected from users who access our website at https://www.bor-go.eu ("Site"), or otherwise share personal information with us (collectively: "Users").
Grounds for data collection
Processing of your personal information (meaning, any information which may potentially allow your identification with reasonable means; hereinafter "Personal Information") is necessary for the performance of our contractual obligations towards you and providing you with our services, to protect our legitimate interests, and for compliance with legal and financial regulatory obligations to which we are subject, in accordance with EU Regulation 2016/679 (GDPR).
What information we collect?
We collect two types of data and information from Users.
The first type of information is un-identified and non-identifiable information pertaining to a User(s), which may be made available or gathered via your use of the Site ("Non-personal Information"). We are not aware of the identity of a User from which this information was collected.
Non-personal Information may include aggregated usage data and technical information transmitted by your device, including browser type, operating system, language preferences, access times, and general interaction with the Site (such as pages viewed, clicks, and navigation patterns). This information is used to improve the functionality and performance of our Site.
The second type of information is Personal Information, which is individually identifiable information that identifies an individual or may, with reasonable effort, identify an individual. Such information includes:
- Device Information: Information collected automatically from your device, such as IP address, geolocation data, browser type, and unique identifiers.
- Registration and Contact Information: When you register on our Site, make a booking, or contact us, you may be asked to provide details such as your full name, email address, phone number, and physical or billing address.
- Booking Information: Details related to your reservations, including selected experiences, dates, number of participants, and any additional information necessary to organize the service.
- Payment Information: Information required to process payments (such as transaction details), which is handled securely by third-party payment providers and not stored directly by us.
- Communication Data: Information you provide when contacting us via forms, email, or social media.
- Marketing Data: Preferences related to receiving newsletters or promotional communications, where you have provided consent.
How do we receive information about you?
We receive your Personal Information from various sources:
- When you voluntarily provide us your personal details in order to register on our Site;
- When you use or access our Site in connection with your use of our services;
- From third party providers, services and public registers (for example, traffic analytics vendors).
What information we collect?
We do not rent, sell, or share Users’ personal information with third parties except as described in this Privacy Policy.
We may use the information for the following purposes:
• To process bookings and provide the requested services;
• To communicate with you regarding your reservations, inquiries, or customer support requests;
• To send service-related updates and important information about your bookings;
• To send promotional communications and offers (only where you have given your consent);
• To improve our website, services, and overall user experience;
• To analyze usage trends and perform statistical and analytical activities (e.g., via Google Analytics);
• To comply with applicable legal and regulatory obligations.
In addition to the uses listed above, we may transfer or disclose Personal Information to our affiliated companies and subcontractors strictly where necessary to provide our services.
We may also share Personal Information with trusted third-party service providers, who process data on our behalf and only for the purposes described in this Privacy Policy, including:
• Bókun (booking platform provider);
• Payment service providers (for secure payment processing);
• Website hosting and IT service providers;
• Analytics providers (such as Google Analytics);
• Marketing and communication tools (such as newsletter platforms).
These third parties are contractually obligated to protect your data and to process it in compliance with applicable data protection laws.
We may also disclose information if we have a good faith belief that such disclosure is necessary to: (i) comply with any applicable law, regulation, legal process, or governmental request; (ii) enforce our policies and agreements; (iii) investigate, detect, or prevent fraud, security issues, or illegal activities; (iv) protect the rights, property, or safety of borGO, our users, or third parties; (v) establish or defend legal claims.
User Rights
You may request to:
- Receive confirmation as to whether or not personal information concerning you is being processed, and access your stored personal information, together with supplementary information;
- Receive a copy of personal information you directly provided to us in a structured, commonly used, and machine-readable format;
- Request correction of your personal information that is inaccurate or incomplete;
- Request deletion of your personal information;
- Object to the processing of your personal information;
- Request restriction of processing of your personal information;
- Lodge a complaint with a supervisory authority.
Please note that these rights are not absolute and may be subject to our legitimate interests and applicable legal requirements.
If you wish to exercise any of the above rights or receive more information, you can contact us at: info@bor-go.eu
Retention
We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time. Under applicable regulations, we will keep records containing client personal data, account opening documents, communications and anything else as required by applicable laws and regulations.
We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.
Cookies
We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services.
A "cookie" is a small piece of information that a website assign to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enable automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services.
The Site uses the following types of cookies:
a. 'session cookies'
which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed;
b. 'persistent cookies
' which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in;
c. 'third party cookies'
which are set by other online services who run content on the page you are viewing, for example by third party analytics companies who monitor and analyze our web access.
Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.
We also use a tool called “Google Analytics” to collect information about your use of the Site. Google Analytics collects information such as how often users access the Site, what pages they visit when they do so, etc. We use the information we get from Google Analytics only to improve our Site and services. Google Analytics collects the IP address assigned to you on the date you visit sites, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use
and the Google Privacy Policy.
Third party collection of information
Our policy only addresses the use and disclosure of information we collect from you. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Accordingly, we encourage you to read the terms and conditions and privacy policy of each third party that you choose to disclose information to.
This Privacy Policy does not apply to the practices of companies that we do not own or control, or to individuals whom we do not employ or manage, including any of the third parties which we may disclose information as set forth in this Privacy Policy.
How do we safeguard your information?
We take appropriate technical and organizational measures to protect your Personal Information against unauthorized access, loss, misuse, or alteration.
These measures include secure servers, encrypted connections (SSL), and restricted access to personal data. We also require any third-party service providers to comply with similar data protection and security standards.
While we take reasonable steps to safeguard your information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
Transfer of data outside the EEA
Please note that some data recipients may be located outside the EEA. In such cases we will transfer your data only to such countries as approved by the European Commission as providing adequate level of data protection, or enter into legal agreements ensuring an adequate level of data protection.
Advertisements
We may use third-party tools and cookies to display relevant advertisements and to analyze the effectiveness of our marketing campaigns. These tools may collect information about your interactions with our Site in order to show you content and offers that are more relevant to your interests. You can manage or disable cookies through your browser settings or via our cookie consent banner.
Marketing
We may use your Personal Information, such as your name, email address, telephone number, etc. ourselves or by using our third party subcontractors for the purpose of providing you with promotional materials, concerning our services, which we believe may interest you.
Out of respect to your right to privacy we provide you within such marketing materials with means to decline receiving further marketing offers from us. If you unsubscribe we will remove your email address or telephone number from our marketing distribution lists.
Please note that even if you have unsubscribed from receiving marketing emails from us, we may send you other types of important e-mail communications without offering you the opportunity to opt out of receiving them. These may include customer service announcements or administrative notices.
Corporate transaction
We may share information in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, consolidation or asset sale). In the event of the above, the transferee or acquiring company will assume the rights and obligations as described in this Privacy Policy.
Minors
We understand the importance of protecting children's privacy, especially in an online environment. This Site is not intended for individuals under the age of 18, and we do not knowingly collect Personal Information from minors. If a parent or legal guardian becomes aware that a minor has provided us with Personal Information without their consent, they should contact us at: info@bor-go.eu. We will take steps to promptly delete such information.
Updates or amendments to this Privacy Policy
We reserve the right to periodically amend or revise the Privacy Policy; material changes will be effective immediately upon the display of the revised Privacy policy. The last revision will be reflected in the "Last modified" section. Your continued use of the Platform, following the notification of such amendments on our website, constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.
How to contact us
If you have any questions about this Privacy Policy or how we handle your Personal Information, you can contact us at:
info@bor-go.eu
Last Modified: 22/03/2026
